Looking for support with a personal touch? Feel free to send us an email, we will get back to you as soon as possible.

Contact Us

Customer Service:

Mail : support@odiqco.com
Whatsapp : +8801833 100 208

Contact Us

Business Inquiries:

Mail : business@odiqco.com
Call : +8801952 223322

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to provide accurate and detailed images of our products so you can have a clear idea of what you’re purchasing. However, please note that due to variations in lighting, screen settings, and the nature of some products (such as handmade or natural items), there might be slight differences in appearance from the pictures shown. We recommend reviewing the product description for additional details to ensure you’re getting exactly what you’re looking for. If you have any concerns or questions, feel free to reach out to us!

Where can I view my sales receipt?
  1. Email Confirmation: Check your email for a confirmation message from the retailer. Most businesses send receipts electronically after a purchase.
  2. Store App or Website: If you made the purchase through a store’s app or website, log in to your account there. Look for a section like “Order History” or “Receipts.”
  3. Customer Service: If you can’t find your receipt, consider contacting the customer service department of the store or service where you made your purchase. Provide them with details such as the purchase date, items bought, and payment method.
  4. Point of Sale (POS): If you made an in-store purchase, you can usually request a printed receipt from the cashier.
How can I return an item?

We’re sorry that you’re not completely satisfied with your purchase! To return an item, please follow these steps:

1. Review our Return Policy: Ensure that your item is eligible for return. (Check the return window, condition of the item, etc.)
2. Contact Customer Support: Reach out to us at (support@odiqco.com) with your order number and the item(s) you’d like to return. Our team will guide you through the process.
3. Prepare the Item for Return: Ensure the item is unused, in its original packaging, and includes any accessories or parts that came with it.
4. Return Shipping: We will provide you with a return shipping label or instructions for how to send the item back.
5. Refund or Exchange: Once we receive the returned item, we will process your refund or exchange according to our policy.

If you have any questions or need assistance, feel free to contact us!

Will you restock items indicated as “out of stock?”

We understand that it’s frustrating when an item is out of stock. While we do try to restock popular items, it depends on the product and its availability from our suppliers.

If an item is marked as “out of stock,” we recommend checking back periodically, as restocking can happen at any time. You can also sign up for notifications on the product page to be alerted when the item becomes available again.

If you have any specific questions or need help finding similar items, feel free to reach out to our customer support team. We’re happy to assist you!

Where can I ship my order?

We offer shipping to a wide range of locations! During the checkout process, you’ll be able to enter your shipping address and see available shipping options for your location.

If you’re shipping to an international address, please be sure to check the shipping rates and delivery times, as they may vary depending on your destination.

If you have any specific shipping questions or need assistance with your order, feel free to contact our customer support team. We’re here to help!

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS